Realbookie.co / RESPONSIBLE GAMBLING
KEEP WAGERING IN PERSPECTIVE.
This Responsible Gambling Policy applies to wagering services provided by Realbookie.Com.Au Partnership
Registered office: Unit 1 L, 40 Burwood Road, Hawthorn, Victoria, 3122, Australia
ABN: 36 779 383 067 · License: VIC-BM-2024-1315 State: Victoria
01
OUR COMMITMENT
Realbookie.co is committed to promoting responsible gambling and providing customers with practical tools to manage the time and money they devote to wagering. We believe that gambling should always remain a form of entertainment, and that customers should be empowered to make informed decisions about their wagering.
- Wagering is restricted strictly to verified customers aged 18 years or older.
- Gambling should remain a form of personal recreation and entertainment.
- Wagering always involves the possibility of losing money.
- Customers should only wager money they can comfortably afford to lose.
- Wagering should not interfere with work, family, finances or other responsibilities.
02
RESPONSIBLE GAMBLING TOOLS
Realbookie.co provides a range of tools designed to help customers manage their wagering activity and maintain control over the time and money they spend.
Deposit Limits
Set a maximum amount you can deposit over a defined period. You can choose a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. Increasing a limit is subject to the applicable cooling-off requirements.
Loss and Spend Limits
Loss limits restrict the net amount you can lose over a defined period. Spend limits restrict the total amount you can wager. These tools help you set clear boundaries on your wagering activity.
Take a Break / Time-Out
You can temporarily pause your wagering activity for a selected period without permanently closing your account. During a time-out period, you will not be able to place wagers or deposit funds.
Reality Checks
Reality check reminders help you stay aware of the time and money you are spending during a wagering session. You can configure these reminders through your account settings.
Self-Exclusion
Self-exclusion allows you to exclude yourself from wagering for a selected period. During self-exclusion, your account will be restricted and you will not be able to place wagers, deposit funds or access promotional offers.
03
HOW TO GAMBLE RESPONSIBLY
Before you place a wager, consider the following responsible gambling guidelines:
- Gamble only with money you can afford to lose.
- Do not chase losses.
- Take regular breaks from gambling.
- Do not gamble under the influence of alcohol or drugs.
- Set your deposit, loss and time limits before you start.
- Keep track of the time and money you spend gambling.
- Do not let gambling interfere with your work, family or other responsibilities.
04
HELP IS AVAILABLE
If you or someone you know needs help with gambling, free and confidential support is available 24 hours a day, 7 days a week.
Gambling Help Online
Support is also available through BetStop, Australia's National Self-Exclusion Register. See the BetStop section below for more information.
05
MINORS AND AGE VERIFICATION
People under 18 years of age are not permitted to open a wagering account or place wagers with Realbookie.co. This restriction is strictly enforced.
Age and identity information is verified as part of the account registration process. Realbookie.co uses electronic verification services to confirm a customer's identity and age before an account can be used for wagering.
If you believe a person under 18 is using a Realbookie.co account, please contact us immediately.
06
NO CREDIT BETTING
Realbookie.co does not extend credit or lend money to customers for the purpose of wagering. Customers may wager only using available deposited funds in their account.
Debit cards only. Credit cards are not accepted for betting deposits in Australia. Realbookie.co accepts deposits via debit card, Apple Pay, Google Pay and PayID.
07
ACCOUNT HISTORY AND CONTROL
Customers can review their wagering and transaction activity at any time through their account. Keeping track of your betting history can help you understand your wagering patterns and make informed decisions about your activity.
08
DEPOSIT LIMITS
Customers can set a limit on the amount they deposit over a defined period. Deposit limits are one of the most effective tools for managing your wagering activity. You can set a daily, weekly or monthly limit.
Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to the applicable cooling-off requirements, which are designed to protect customers from impulsive decisions.
09
SELF-EXCLUSION
Customers can restrict their access to wagering using Realbookie.co self-exclusion options. Self-exclusion is a formal commitment to stop gambling for a defined period.
During a self-exclusion period, your account will be suspended and you will not be able to place wagers, make deposits, or receive promotional material. Self-exclusion provides a stronger level of restriction than a temporary time-out.
Please note that closing an account and self-excluding are not the same action. Account closure allows you to request that your account be closed, but does not carry the same formal protections as self-exclusion.
10
ACCOUNT CLOSURE
Customers may request to close their Realbookie.co account at any time. When you close your account, any remaining balance will be returned to you in accordance with our terms and conditions.
If you are considering closing your account because of concerns about your gambling, we encourage you to consider self-exclusion instead, as it provides additional protections.
11
BETSTOP
AUSTRALIA'S NATIONAL SELF-EXCLUSION REGISTER
BetStop is Australia's National Self-Exclusion Register. It is a free service operated by the Australian Government for people who want to exclude themselves from all licensed Australian online and phone wagering providers.
When you register with BetStop, all licensed Australian wagering providers - including Realbookie.co - are required to close your accounts and prevent you from opening new ones for the period you select.
You can register with BetStop for a minimum period of three months, up to a lifetime exclusion. Registration is free and confidential.
12
ADVERTISING AND INDUCEMENTS
Realbookie.co is committed to ensuring that all advertising and promotional activity is conducted responsibly and in accordance with applicable Australian advertising standards and wagering regulations.
Marketing communications will not be directed at minors or people who have self-excluded. Promotional material will not misrepresent the likelihood of winning or suggest that gambling is a viable means of generating income.
Customers who have self-excluded or closed their account will not receive marketing communications from Realbookie.co.
13
CUSTOMER INTERACTION
Realbookie.co may identify indicators that a customer could be experiencing gambling-related harm. Where indicators are identified, Realbookie.co may contact the customer to provide information about responsible gambling tools and support services available to them.
Customer interactions are conducted with sensitivity and respect. The goal of any interaction is to ensure the customer is aware of the tools and support available, not to make judgments about their personal circumstances.
14
RECOGNISING GAMBLING HARM
Gambling harm can affect anyone. The following may be indicators that gambling is becoming a problem:
- Spending more money or time gambling than you intended.
- Chasing losses - continuing to gamble to try to win back money you have lost.
- Borrowing money or selling possessions to fund gambling.
- Using money intended for essential expenses such as rent, bills or food.
- Feeling anxious, guilty or distressed about your gambling.
- Hiding gambling activity from family or friends.
- Neglecting work, study or family responsibilities because of gambling.
- Gambling as a way to escape stress, anxiety or low mood.
- Finding it difficult to stop gambling or to stay within your limits.
If any of these indicators apply to you, we encourage you to use the responsible gambling tools available through your account or to contact a support service.
15
SELF-ASSESSMENT
Consider the following questions honestly. They may help you reflect on whether your gambling is within healthy limits.
- Do you wager more than you can comfortably afford to lose?
- Do you try to win back money you have lost?
- Have you borrowed money or sold something to fund gambling?
- Has someone close to you expressed concern about your gambling?
- Do you feel guilty, anxious or distressed about your gambling?
- Has gambling caused you to miss work, study or family commitments?
- Do you find it difficult to stop gambling once you have started?
If you answered yes to one or more of these questions, consider using the responsible gambling tools available to you or contacting a support service for confidential advice.
16
REALITY CHECKS AND TIME-OUT
Reality Checks
Reality checks are periodic reminders that help you remain aware of how long you have been wagering and your account activity during a session. You can configure the frequency of reality check reminders through your account settings.
Time-Out
A time-out is a temporary restriction on your wagering access for a selected period. During a time-out, you will not be able to place wagers or make deposits. A time-out is less formal than self-exclusion and is designed for customers who want a short break from wagering.
17
LOSS AND SPEND LIMITS
Loss Limits
A loss limit restricts the net amount you can lose over a defined period. This is calculated as the difference between the total amount wagered and the total amount returned as winnings. Loss limits help you set a clear boundary on the financial impact of your wagering.
Spend Limits
A spend limit restricts the total amount you can wager over a defined period, regardless of wins or losses. This provides an additional layer of control over your overall wagering activity.
18
ACTIVITY STATEMENTS
Account activity information can help you understand your wagering behaviour and make informed decisions. Your account provides access to information including:
- Deposits made to your account
- Total amount wagered
- Wins and losses
- Net position over a given period
- Account balance history
Reviewing your activity regularly is an important part of responsible gambling. We encourage all customers to check their account activity frequently.
19
SUPPORT ACROSS AUSTRALIA
Free and confidential gambling support services are available throughout Australia. The primary national support contact is: 1800 858 858
Support services can be accessed through Gambling Help Online, which provides referrals to local services across Australia.
20
SUPPORT FOR FAMILY AND FRIENDS
Gambling harm can also affect family members, friends and other people close to the person who is gambling. The impact on relationships, finances and wellbeing can be significant.
People who are concerned about someone else's gambling can contact gambling support services for free and confidential advice. You do not need to be the person gambling to seek help.
21
MULTICULTURAL SUPPORT
Culturally appropriate and multilingual gambling support may be available through Australian gambling support services. Gambling Help Online can assist with referrals to services that provide support in languages other than English and to services that understand the cultural contexts of gambling harm.
FINANCIAL SUPPORT
22
FINANCIAL COUNSELLING
Free and confidential financial counselling is available for people experiencing financial difficulty, including difficulty related to gambling. Financial counsellors can help you understand your options and develop a plan to manage debt and financial stress.
Financial counselling is separate from gambling counselling and focuses specifically on helping you manage your financial situation.
23
COMPLAINTS
If you have a concern or complaint related to responsible gambling, including concerns about the way Realbookie.co has handled a responsible gambling matter, you can submit your concern through our support channels.
We take all responsible gambling complaints seriously and will respond in a timely and appropriate manner.
