TERMS & CONDITIONS

3.1 These Terms constitute a legally binding contract. Any reference to "us", "we", or "our" in these documents refers directly to the Operator.

3.2 Realbookie.co reserves the right to amend, update, or revise these Terms at any time with appropriate regulatory approvals. We will notify customers of significant changes.

3.3 Continued use of the Platform after an update constitutes active acceptance of the revised Terms.

3.4 These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia.

3.5 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

4.1 Access is restricted strictly to verified customers who are at least 18 years of age.

4.2 Customers must be physically located within an authorized Australian state or territory when placing wagers.

4.3 No customer may use our services if they have active self-exclusions registered on BetStop or with Realbookie.co directly.

4.4 You must provide accurate, complete, and current information during registration.

4.5 Only one account is permitted per person, household, family, email address, or payment method. Duplicate accounts will be closed immediately.

4.6 Realbookie.co reserves the absolute right to refuse any application for an account or close an existing account without stating a reason.

5.1 In accordance with Australian Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) legislation, all customer accounts must be verified within mandated regulatory timeframes. Identity verification is required prior to any withdrawals being approved.

5.2 Verification may require the provision of valid government-issued photographic ID (such as a driver's licence or passport), proof of residential address (utility bill or bank statement), and confirmation of payment ownership.

5.3 We utilize secure, third-party electronic identity verification systems to confirm customer information instantly where possible.

5.4 Failure to satisfy identity verification protocols within mandated timelines will result in account suspension and eventual closure.

5.5 We reserve the right to request certified paper documentation or source of funds information at our absolute discretion.

6.1 Deposits may only be made using payment methods explicitly approved on our Platform. These must be registered in the name of the Account Holder.

6.2 Credit cards are not accepted for deposits or betting in Australia. Only debit cards and electronic direct-transfer mechanisms are permitted.

6.3 Limits apply on minimum and maximum deposit amounts per transaction and per day, as detailed in our Help Centre.

6.4 Withdrawals are only processed back to verified payment methods in the name of the verified Account Holder.

6.5 Withdrawal processing times depend on the selected payment method and bank clearing timelines.

6.6 We reserve the right to withhold any withdrawal pending complete validation of all wagering activity and payment sources.

6.7 Customers are encouraged to set voluntary deposit limits at any time to manage their wagering safely.

7.1 Our services are intended solely for residents of eligible Australian states and territories. Accessing our Platform from outside Australia is strictly prohibited.

7.2 It is the customer's sole responsibility to ensure that their access to our betting Platform is lawful in their current geographical location.

7.3 Realbookie.co reserves the right to block access, void any wagers, and forfeit any funds associated with accounts opened or used from prohibited jurisdictions.

8.1 We maintain sophisticated real-time fraud detection and monitoring systems to safeguard our customers and the integrity of our services.

8.2 Accounts suspected of engaging in collusion, match-fixing, arbitrage, multi-accounting, use of automated scripts, or other fraudulent practices will be suspended immediately.

8.3 In the event of confirmed fraud, wagers may be declared void, and any remaining account balances may be forfeited or withheld.

8.4 All suspected illegal or fraudulent activity will be documented and reported directly to relevant law enforcement and sporting integrity bodies.

9.1 In the event of a dispute or query regarding settled bet outcomes, transaction histories, or other account activity, please contact our Customer Support team first.

9.2 If a dispute cannot be resolved directly with Realbookie.co, customers have the right to lodge a formal complaint with the applicable regulatory authority.

9.3 We will utilize all reasonable endeavours and transaction logs to resolve every dispute fairly, transparently, and in accordance with official rules.

10.1 We reserve the right to suspend, restrict, or close any Customer Account at our absolute discretion and without prior notice.

10.2 We reserve the right to limit, refuse, or reject any wager or part of a wager before it is accepted in our systems.

10.3 Odds, prices, and markets are dynamic and subject to variation up to the moment a wager is formally confirmed.

10.4 We reserve the right to declare any wager void if it was accepted in obvious error or during system malfunctions.

11.1 Realbookie.co may assign, transfer, or delegate any or all of its rights, benefits, and obligations under these Terms to any approved third party without consent.

11.2 Customers do not have the right to assign, transfer, license, or charge their Realbookie.co account, credentials, or funds to any other individual or entity.

13.1 We collect, use, and process personal information in strict compliance with the Privacy Act 1988 (Cth) and our Privacy Policy.

13.2 By opening an account, you consent to the collection, verification, and sharing of personal data as required to deliver our wagering services.

13.3 Personal information and transactional data may be shared with regulatory authorities, licensing bodies, and sports integrity agencies.

14.1 All materials, software, layouts, logos, designs, copy, and structural elements of the Platform are the exclusive intellectual property of Realbookie.co or its licensors.

14.2 No part of our Platform may be reproduced, reverse-engineered, scraped, or utilized for commercial purposes without our express written authorization.

15.1 Our Platform may contain links or integrated content connected to third-party providers, statistical databases, or reference sites.

15.2 Realbookie.co is not responsible for the accuracy, completeness, or availability of any third-party content or products.

15.3 Interactions with third-party links are governed entirely by their respective terms of service.

16.1 Realbookie.co will not be liable for system outages, connectivity failures, data losses, or software malfunctions beyond our reasonable control.

16.2 In the event of a system failure during active market events, we will make all reasonable efforts to restore services and resolve outstanding wagers equitably.

17.1 Nothing in these Terms limits, excludes, or modifies any consumer guarantees or rights that cannot be lawfully excluded under the Australian Consumer Law (ACL).

17.2 Where liability cannot be completely excluded but may be limited, our total liability is strictly restricted to the re-supply of our wagering services.

18.1 Account Holders must maintain complete confidentiality of their account password, pin, and login credentials.

18.2 You must notify us immediately if you suspect any unauthorized access or breach of security.

18.3 You are solely responsible for all activity, deposits, and wagers executed through your Realbookie.co account.

18.4 Keep your contact information, email, and mobile details accurate and up to date at all times.

19.1 In compliance with applicable regulatory conditions, customer funds are held in a segregated bank account separate from our operational accounts.

19.2 We maintain adequate and fully audited financial reserves to ensure the complete settlement of all successful Customer wagers.

20.1 All promotional offers, bonuses, and free bet incentives are governed by their own specific terms and conditions.

20.2 Promotions are executed in full compliance with applicable wagering rules and national betting frameworks.

20.3 Certain promotions may not be available to residents of all Australian states or territories due to regulatory restrictions.

21.1 Realbookie.co fully supports professional integrity in sports and racing, and actively cooperates with all national and state sporting bodies.

21.2 Any suspicious wagering activity or patterns will be investigated and reported to relevant integrity agencies.

21.3 Wagers determined to be undermining the integrity of any sporting event or racing match may be declared void at our discretion.

22.1 All wagers are resolved and settled in accordance with the official, final results announced by the relevant governing sporting body.

22.2 Dead heat rules apply where multiple competitors achieve an identical placing, as detailed in our detailed settlement criteria.

22.3 Wagers on abandoned or postponed events will be handled in accordance with the specific event rules of the matching sport.

23.1 All Point of Consumption Taxes (POCT) and state-mandated sports levies are paid directly by Realbookie.co.

23.2 Customers are solely responsible for any personal taxation liabilities, declarations, or obligations arising from their wagering wins.

24.1 Customer data is handled with the highest standards of security, in full compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

24.2 For comprehensive details on how we store, secure, and use your information, please read our complete Privacy Policy.