HOW CAN WE HELP?

1. 1. Select JOIN NOW in the header and enter your name, date of birth and email address.
2. 2. Add your residential address exactly as it appears on your identity documents.
3. 3. Choose a password and confirm that you are 18 or over and an Australian resident.
4. 4. Set a deposit limit when prompted — you can change it later, but you have to answer the question.

HOW IT WORKS ↗

Accounts are available to Australian residents aged 18 and over. We are required to confirm both your age and your identity, so the details you register with have to match your documents.

Accounts cannot be opened on behalf of another person, and one person may hold only one account.

A verified account, an available balance and a market that is still open. Verification is normally completed automatically during registration; if it is not, you will be asked for documents before you can withdraw.

VERIFICATION HELP ↗

Sports markets are grouped by code on the Sports page, and racing is arranged by meeting and jump time on the Racing page. The green strip at the top of the Help Centre links to the areas people ask about most.

No. There is no fee to open, hold or close a Realbookie.co account, and we do not charge for deposits or withdrawals. Your bank or card issuer may apply its own charges.

Wagering is offered to Australian residents under a Victorian licence, and access from outside Australia may be blocked. You can still log in to review your account activity and close your account.

1. 1. Select JOIN NOW and enter your name, date of birth, email address and residential address.
2. 2. Choose a password and confirm that you are 18 or over and an Australian resident.
3. 3. Answer the deposit limit question — the prompt appears before your first deposit.
4. 4. Confirm your email address from the message we send you, and the account is open.

Select LOG IN in the header and enter the email address and password you registered with. If you use a shared device, log out when you are finished rather than closing the tab.

1. 1. Use the "Forgot password?" option on the Log In screen.
2. 2. Enter the email address associated with your Realbookie.co account.
3. 3. Follow the instructions sent to your email to reset your password.
4. 4. If you still cannot access your account, contact Realbookie.co support.

CONTACT SUPPORT ↗

Your email address, phone number and postal address can be updated in your account settings. Your name and date of birth are held against your verification record, so those changes are made by support and need a document that shows the correction.

CONTACT SUPPORT ↗

Open your account settings, choose the security section and enter your current password followed by the new one. Use a password you do not use anywhere else; we will never ask you for it by email or phone.

Accounts are restricted when identity verification is outstanding, when a responsible gambling measure such as a break or self-exclusion is in place, when a registration on BetStop is matched, or where we are required to act by our licence conditions.

The message shown when you log in says which of these applies. Support can explain what is needed to lift a restriction, unless it is a self-exclusion that has to run its full term.

CONTACT SUPPORT ↗

Your account holds a running record of bets, deposits and withdrawals. Activity statements are also available for a chosen period, and we send one at least monthly as required of Australian wagering operators.

RESPONSIBLE GAMBLING TOOLS ↗

Ask support to close the account and we will settle any pending bets, return the remaining balance to your nominated account and close it. Closing is not the same as self-exclusion: if your reason is your gambling, a break or an exclusion is the stronger option because it stops a new account being opened.

CONTACT SUPPORT ↗

Australian law requires a wagering operator to confirm who you are before you can bet, and again before money leaves your account. The check protects your balance and keeps under-18s out of the account.

An Australian driver licence, passport, Medicare card or proof of age card will normally complete the check. If your identity cannot be matched electronically, we ask for a clear photograph or scan of the full document with all four corners visible.

Electronic verification usually finishes while you are still on the registration screen. A manual review of uploaded documents is generally completed within one business day; you can log in and place bets in the meantime, but withdrawals are held until it clears.

The most common reason is a small mismatch — a middle name that is on the licence but not on the account, an old address, or a nickname instead of a legal first name. Correct the detail and try again; if it still fails, send support a copy of the document and we will complete the check manually.

CONTACT SUPPORT ↗

Yes. A withdrawal cannot be released until identity verification is complete and the receiving account is held in your name.

Debit cards and bank transfer from an account held in your own name. PayID and POLi are shown at the checkout where your bank supports them.

Credit cards, and digital wallets funded by a credit card, cannot be used for online wagering in Australia. The restriction applies to every licensed operator, not only Realbookie.co.

Card and PayID deposits are usually available immediately. A standard bank transfer depends on your bank and can take one to two business days.

The minimum single deposit is AUD 10. The maximum is whatever remains of the deposit limit you have set for the current period.

CONFIGURE LIMITS ↗

Check your banking app first: if the payment is still pending there, it has not reached us yet. If your bank shows it as completed and the balance has not moved after an hour, send support the date, amount and the last four digits of the card so we can trace it.

CONTACT SUPPORT ↗

No. Payments must come from an account or card in your own name. Third-party deposits are returned to the source and can lead to the account being restricted.

AFL, NRL, football, cricket, tennis and basketball carry the widest range of markets, with additional codes added around major events. Every open market is listed on the Sports page.

EXPLORE SPORTS ↗

Odds are shown in decimal form. Multiply your stake by the odds to see the total return: a $10 bet at 2.40 returns $24, which is $14 profit plus your $10 stake.

Bets are settled on the official result once the governing body publishes it, normally within minutes of the final whistle. Markets that depend on confirmed statistics can take longer.

A match that is rescheduled inside the period stated in the terms stands; outside it, bets are voided and stakes returned. Where a result is declared under the competition rules, that result settles the market.

READ THE TERMS ↗

A confirmed bet cannot be cancelled or edited. Bets placed after a market should have closed, or accepted at an obviously incorrect price, may be voided under the terms.

A multi combines several selections into one bet. The odds are multiplied together, so the return is larger — but every leg has to win for the bet to pay, and one loss settles the whole bet as a loss.

Thoroughbred, harness and greyhound meetings across Australia, with selected international meetings when they are covered by our data feed.

VIEW RACING ↗

It is the list of races closest to starting, ordered by jump time across every meeting. Times are shown in your local time zone and move as the day runs early or late.

Fixed odds bets on a scratched runner are refunded in full. Bets on the remaining runners in that race stay live and may be reduced by a deduction.

Fixed odds bets settle at the price displayed when the bet was accepted, and that price is printed on your confirmation. It does not change if the market moves afterwards.

When a runner is scratched after betting has opened, the remaining runners become more likely to win, so payouts on bets already placed are reduced. The reduction follows the published deduction scale for the price of the scratched runner.

Showdown is the head-to-head section of Realbookie.co, where selected contests are presented as a straight match-up rather than a full market list.

OPEN SHOWDOWN ↗

No. Showdown uses the same account, the same balance and the same verification as the rest of the site, so nothing extra has to be set up.

Yes. A deposit limit applies to the account as a whole, so it covers Showdown as well as sports and racing. The same is true of a break or a self-exclusion.

CONFIGURE LIMITS ↗

On the official result of the underlying event, the same way as any other market. If the event does not go ahead, stakes are returned.

Select the price next to the runner or team. It is highlighted and the selection appears in the Bet Slip on the right of the screen; on a phone the slip opens from the bar at the bottom.

Prices move with the market until the bet is confirmed. When a price changes while a selection is sitting in your slip, the new price is shown and you are asked to confirm it before the bet is placed.

Yes. Add each selection to the slip and give it its own stake to place them as singles, or combine them into a multi with one stake for all legs.

Unconfirmed selections are held only for the current session, so a refresh in a private window, or a long gap between visits, clears them. Confirmed bets are never affected — they are in your account activity.

It is the stake multiplied by the odds: the total amount paid to your balance if the bet wins, including the stake itself. It is an estimate until the bet is confirmed at a final price.

1. 1. Open the withdrawal screen in your account and enter the amount.
2. 2. Choose the bank account in your own name that the money should go to.
3. 3. Confirm the request — verification must be complete before it can be released.
4. 4. Watch for the confirmation email; the transfer is on its way once you receive it.

Requests are processed on business days and are normally sent the same day or the next. Your bank then takes one to two business days to credit the funds, and longer over a weekend or public holiday.

The minimum withdrawal is AUD 20, unless you are closing the account — in that case the full remaining balance is returned whatever it is.

Every deposit, withdrawal, bet and settlement is listed in your account activity, and an activity statement can be produced for any period you choose.

Almost always because the receiving account details did not match, or the account is not in your name. Correct the details and request the withdrawal again; the money stays in your balance in the meantime.

CONTACT SUPPORT ↗

Funds are returned to the source of the deposit where that is possible. A different account can be nominated when the original is closed, but it has to be in your name and we will ask you to verify it.

Open the deposit limits page, choose a daily, weekly or monthly period and enter the maximum you are comfortable depositing. A decrease takes effect immediately; an increase is held for seven days before it applies.

CONFIGURE LIMITS ↗

Yes. A break closes the account to betting and deposits for a period you choose, from a few days upwards, and it cannot be lifted early. Any balance you hold is returned to you.

TAKE A BREAK ↗

Self-exclusion restricts your account for a longer, fixed period and cannot be reversed once it starts. Marketing stops, and we will not accept a new account from you while it runs.

LEARN MORE ↗

BetStop is Australia's National Self-Exclusion Register. One registration excludes you from every licensed online wagering operator in the country at once, for a period you choose from three months to a lifetime.

ABOUT BETSTOP ↗

Gambling Help Online is available 24 hours a day on 1800 858 858 and by online chat. It is free, confidential and independent of any wagering operator, and it also supports family members.

RESPONSIBLE GAMBLING HUB ↗

1. 1. Reload the page once, then try it in a private window.
2. 2. Clear the cached files for realbookie.co in your browser settings.
3. 3. Switch between wi-fi and mobile data — a VPN or a work network can block access.
4. 4. If none of that helps, tell support which browser and device you are using.

CONTACT SUPPORT ↗

Check the junk or promotions folder first, then confirm the address on your account is spelled correctly. Adding support@realbookie.co to your contacts keeps confirmations and password resets out of the filter.

The current and previous versions of Chrome, Safari, Firefox and Edge. The site works without JavaScript for reading, but placing a bet needs it enabled.

A hard refresh clears a stale stylesheet and fixes most of it. If the layout is still broken, a screenshot with the device model and browser version tells support far more than a description.

There is no separate app. The site is built for phones and can be added to your home screen from the browser menu, which gives you the same icon without an install.

Use the contact form, or write to support@realbookie.co from the address on your account. Enquiries are answered in the order they arrive, normally within one business day.

CONTACT US ↗

The email address on your account, what happened and when, and the bet or transaction reference if there is one. Screenshots help; never send your password, and we will never ask for it.

Send it to support@realbookie.co with "Complaint" in the subject line, or select the complaint option on the contact form. We acknowledge complaints in writing and record them in the complaints register required by our licence.

CONTACT US ↗

You will have an acknowledgement within one business day and an outcome within ten. If a matter needs longer — a payment trace, for instance — we tell you why and when to expect an answer.

You can refer the matter to the Victorian Gambling and Casino Control Commission, the regulator for our licence VIC-BM-2024-1315. Referring a complaint costs you nothing and does not affect your account.

ABOUT REALBOOKIE.CO ↗